Payment
      We accept VISA, MasterCard, Discover, and American Express cards. Your credit card will not be charged until the order is ready for shipping. Cashier's check, money order and personal check are also accepted, however, the shipment will be delayed 5-10 working days for the check to clear. We charge $25 for any returned check.
      As a routine, we verify the shipping address with cardholder's bank record. If your order is shipped to the address different from billing address, you may be contacted by a YAWA representative for further verification. Please always provide your address and phone number that match the records of your credit card issuing bank to expedite the ordering process.

Sales Tax
      No sales tax is applied on the orders shipped outside of California. However, California residents need to pay 8.75% sales tax.

Shipping
      All confirmed orders are usually processed within 24 hours (excluding weekends and holidays). If the order is out of stock, you will be notified within 24 hours. It takes 2 to 7 business day for your order to arrive on ground shipping. A tracking number will be send to you by email as soon as your order is shipped.
      You have options to select different shipping methods at the time you place order. The ground shipping is limited to the residents of continental United States. Currently, we do not accept the orders out of the United States.
If your order is shipped to a military address, we can only use services provided by US Post Service. As a result, you should only select 2-day shipping when you place your order. However, it only reflects the estimated shipping cost, it does not mean you could receive the order within two days.
      We discourage people in AK and HI to make mail/phone orders due to high freight. If you insist on ordering from us, you are responsible for all-way shipping in case you need to return the merchandises to us for any reasons. In another words, if the unit is defective (including defective on arrival) and need service or exchange, you have to pay for the unit ship to us, and then ship back to you. If you prefer a refund within 30-day after purchase, the shipping charge is not refundable.

Satisfaction Guarantee
      YAWA offers 30-day money back guarantee. If you are not completely satisfied with the item you purchase, you have the options to return or exchange it (less the shipping charge) within 30 days from the date of receiving your merchandise (except TVs and speakers).

Return and Exchange
      1.Defective return and exchange:

      If your order arrives defective or becomes defective within 30 days after receiving/purchasing, you have the options of getting a replacement or full refund. To obtain a replacement, please send the defective unit back. As soon as we receive the defective unit, the replacement will be shipped to you (usually the same business day if the item is available) by ground. To get a refund, please send back your defective unit with original box. After we inspect the return and make sure all accessories, manual, and warranty card included, we will issue you a refund. The refund includes the full amount for the merchandise you purchased and the basic freight (ground).

      2. Non-defective return and exchange:

      There is no charge for restocking if the item has not been opened. However, a 10% of re-stocking fee will be applied to the non-defective returns if the original factory seal has been opened. For the exchanged order at equal or high price, the re-stocking fee will be waived. Please send us an email at sales@yawaonline.com for the instruction of return or exchange.

      3. Due to most of manufactures' return policy, all TVs and speakers can only be covered by manufactures¡¦ labor and parts warranty. Please refer to manufacturers¡¦ warranty cards.

Refund
      Normally, YAWA issues a refund with 24 hours (usually the same day) of receipt of your returned merchandise. The payment method could be either a company check or a credit to your credit card, depending on your preference. *All above policies are also appropriated for local sales.

Corporate Sales
      We welcome the following accounts: government, school, non-profit organization, military, retailer, installer, furniture store, hotel, interior designer, and/or any group for large quantity purchases. Please contact our sales staff at (888) 666-YAWA or send an email to sales@yawaonline.com to obtain a discount price quote

Privacy Policy
      YAWA Online does not distribute or sell your personal or credit card information to any third party. Security server (SSL) technology is used to protect your personal and credit card information from being intercepted.

B Stock Information
      B Stock units are also known as refurbished units. This unit has been inspect and repack by the original manufacturer in like new condition.